How long is the hire period? The hire period is 4 days from pick up to drop off. Most clients will pick up on Friday and drop back off on Monday.
Where are you based? We are based in Coburg North. You will be given the pick up/drop off address once your order has been processed and confirmed.
Do you have a minimum order? No, there is no minimum order.
What date do I select on the calendar? Please select the date your event is on. Once your order comes through we will be in touch via email to discuss the best pick up and drop off dates and times.
How do I order the candles? All candles for use in our candles holders and vases are to be purchased through The Hire Co. If you wish to use your own candles additional cleaning fees may apply. Please click here to view our candle range and details on how to order.
How much is the cleaning fee? The fee will be based on the size of the job and the additional cleaning required. It can only be discussed once the hired goods have been returned to The Hire Co.
Do I have to return all of the packaging? Yes, all packaging must be returned with the goods. The package has been especially made for the product itself and is the best way to keep it safe and free from damage. If the packaging is not returned with the product, new suitable packaging will need to be sourced which will result in some/all of the bond being held.
What happens if I break or lose something? In the event that an item is lost or broken please let us know as soon as possible. Depending on the situation some or all of the bond will be held to pay for the item to be replaced or fixed. If the replacement cost is greater than the bond you've paid then we will send you an "order" to pay the difference.
Can I pick up and drop off to you? Yes, absolutely! You can pick up and drop off to us in Coburg North. The address will be provided to you once the order is confirmed.
Can I get the items delivered and picked up? A pick up and drop off service may be available upon request. For more information please contact The Hire Co. Any toll or parking charges incurred during any pick up or drop off service must be paid for by the customer.This courier service will need to take place during business hours and will be an additional charge. If delivering directly to a venue we will need to get in touch with the venue to discuss delivery and pick up times prior to providing you with a cost. Get in touch to obtain a delivery cost.
Can I come and view the products? We don't have a showroom setup but we do welcome you in to take a look at products upon request. Get in touch to make an appointment and let us know what you'd like to look at so we can get it ready for you.
Do you deliver interstate? No, unfortunately we haven't found a reliable interstate courier we trust with our products.
Does the damage waiver and bond get refunded? The damage waiver covers general wear and tear and cleaning of the items, it is not refunded. The bond is refunded once everything is returned providing there are no lost or damaged items.
When will my bond be refunded? Please allow up to 48 hours from the time the products are returned to The Hire Co. for them to be counted and checked. The bond refund will be processed once this has happened.
Do I have to clean the products? No. Please return the products as they are and we will clean them. We have specific cleaning methods of each product so please don't try and clean then. The only exception to this rule is cutlery which needs to be hand rinsed and dried before it is returned.